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Help and support
Didn't find what you were looking for? Need help with a problem? Have a suggestion? Contact our support team and we'll help you right away.
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How to reach usBy e-mail: scpro@movavi.com
We guarantee a response within 3 business days!
If you ran into a problem, please describe it in as much detail as possible; any screenshots, log files, or information about your system will allow us to help you faster.
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Frequently asked questions
Why is "Trial Version" written on my videos?
The watermark is only placed on videos in the trial version. Buy an activation key and use it to activate the program. After that, you can convert files without the watermark.
Why do I have to activate codecs?
Some video and audio codecs are patented by other organizations and need to be activated. Activation is free of charge and you will only need to do this once for each patented codec. You may encounter the activation messages when starting capture or opening captured files. When you activate the codec, the program sends your consent to our server. If you don't want to see these messages, select Activate other codecs without asking, and future codecs will be activated automatically.
