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How to take a screenshot
If you contact support about a problem, attaching a screenshot will allow us to solve your problem faster. Follow the steps below to take a screenshot with the standard tools:
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Press the Prt Scr key on your keyboard. It's located on the top row right after the F keys. To take a screenshot of just the active window, press Alt+Prt Scr.
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Open Paint or any other image editing program and press Ctrl+V to paste the screenshot. Then, trim the screenshot if you only want to show a part of the screen.
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Save the screenshot to a folder where you can easily find it.Attach this screenshot to the e-mail, chat, or support form when you describe your problem to our support team.
