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Help and support
Didn't find what you were looking for? Need help with a problem? Have a suggestion? Contact our support team and we'll help you right away.
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You can contact us using:
Live Chat – available 12 A.M. — 6 P.M. GMT \ 4 P.M. — 10 A.M. PST
Please describe your problem in as much detail as possible; any screenshots, log files, or information about your system will allow us to help you faster.
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Frequently asked questions:
Why is "Trial Version" written on my videos?
The watermark is only placed on videos in the trial version. Buy an activation key and use it to activate the program. After that, you can convert files without the watermark.
My file does not open
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Check the list of supported formats to see if the converter supports this file format.
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If the format and codec are supported, the file may be damaged.
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Some DVDs and files can be protected with DRM against copying. The converter is not intended to make illegal copies of such files.
How do I update the graphics card driver?
You can download the latest graphics card driver from its manufacturer's website. Only download drivers from the official manufacturer's website. Third-party websites offering driver downloads may contain malware.
