How to collect logs

 

Providing your log files when you contact support can help us solve your problem faster. The logs contain the program's actions for some period of time, as well as important error reports and descriptions. The log files do not contain any personal information. To collect information about the program's performance, collect logs and send them to technical support.

 

1. Please download and open the following archive: https://cdn.movavi.com/dl/support/MovaviExtendedMacLogs.zip

2. Launch MovaviExtendLogs.app file from the archive.

3. After that launch the program and retry desired actions.

4. If the problem still arises, please close the program and download log collector utility: https://cdn.movavi.com/dl/support/get_movavi_logs.zip

5. Launch utility from the archive and wait for the process to finish.

6. After process is complete, a small window will appear and display a path (folder) to the log file.

7. Please send this log file to our Support Center.